1. Why Returns Are Limited
Our pickles are handmade, perishable food products. For hygiene and food-safety reasons, we cannot accept returns of opened or used jars, and we cannot restock food items once they leave our kitchen. Instead of returns, we offer replacements or refunds for genuine issues — described below. This policy is in line with standard practice for food products in India.
2. When You Get a Replacement or Refund
You are fully covered in these situations — we will replace the product free of cost or refund your money, your choice:
Damaged in transit
Jar arrived broken, leaking, or with a damaged seal.
Wrong item delivered
You received a different product, size, or combo than what you ordered.
Quality issue
The product was spoiled, had an off smell, or showed signs of contamination on arrival.
Missing items
An item from your order (e.g. one jar from a combo) was missing from the package.
Order never delivered
Your package was lost in transit and the courier confirms non-delivery.
Important: Claims must be raised within 48 hours of delivery, with an unboxing photo or video of the issue. This helps us resolve your claim quickly and also raise it with our courier partner.
3. What Is Not Covered
Change of mind
Since pickles are perishable food, we cannot accept returns because you no longer want the product.
Taste preference
Taste is personal — spice level, tanginess, or oil content being different from your expectation is not a defect.
Opened or used jars
Products that have been opened, partially consumed, or tampered with after delivery.
Late claims
Issues reported more than 48 hours after delivery.
Incorrect address
Orders undelivered because the address or phone number provided at checkout was wrong or unreachable.
4. How to Raise a Claim
Message us on WhatsApp
Send your order number along with clear photos or an unboxing video of the issue, within 48 hours of delivery.
We review within 24 hours
Our team verifies the issue — in most cases no back-and-forth is needed when photos are clear.
Choose replacement or refund
For valid claims, you pick: a free replacement shipped immediately, or a full refund of the affected items.
5. Refund Timelines
Once your claim is approved, refunds are processed to your original payment method via Razorpay:
UPI
1–3 business days
Debit / Credit Card
5–7 business days
Netbanking / Wallet
3–7 business days
| Payment Method | Refund Time (after approval) |
|---|---|
| UPI | 1–3 business days |
| Debit / Credit Card | 5–7 business days |
| Netbanking / Wallet | 3–7 business days |
Timelines depend on your bank. If a refund hasn't reflected after 7 business days, contact us with your order number and we will share the Razorpay refund reference (ARN) for tracking.
6. COD Booking Amount Refunds
For Cash on Delivery orders, the booking amount you pay online is fully adjusted against your order total at delivery. If your COD order has a valid claim (damaged, wrong, or undelivered item), the booking amount is refunded in full along with any other applicable refund. If you refuse delivery without a valid reason, the booking amount is non-refundable, as it covers our packing and shipping costs.
7. Order Cancellations
- Before dispatch: You can cancel for a full refund — message us on WhatsApp with your order number as soon as possible.
- After dispatch: Orders cannot be cancelled once shipped, since the product is perishable and already in transit.
- By us: In rare cases (stock issues, unserviceable pincode), we may cancel your order — you will be informed immediately and refunded in full within the timelines above.
8. Contact Us
For refunds, replacements, or cancellations, reach out with your order number:
Taste of Tradition
Claims are reviewed within 24 hours.