Frequently Asked Questions
Everything you need to know about our products, ordering, delivery, returns, and food safety — answered clearly and honestly. Can’t find your answer? We’re a WhatsApp message away.
Products & Quality
5 questionsYes — every jar of Taste of Tradition pickle is handcrafted in small batches using family recipes passed down through three generations.
- Fresh seasonal produce — mangoes, lemons, green chillies, garlic, tomatoes.
- Pure Kachi Ghani mustard oil — cold-pressed, unrefined.
- Whole and ground spices — hand-measured: methi, saunf, kalonji, hing, and more.
- Natural preservatives only — salt, oil, and acidity.
Absolutely not. We use Zero Artificial Preservatives and Zero Artificial Colours. Our pickles are naturally preserved through high salt concentration, mustard oil coating, natural acidity, and sun-drying where applicable. We are FSSAI certified and fully compliant with all food labelling regulations.
| Product Type | Sealed | After Opening |
|---|---|---|
| Oil-Based Pickles | 12–18 months | 6–9 months |
| Vinegar / Lime Pickles | 9–12 months | 3–6 months |
Yes, all products are 100% vegetarian. We use no meat, fish, eggs, or animal-derived additives. Most products are also vegan-friendly.
- Always use a clean, dry spoon.
- After every use, seal the lid tightly.
- Store in a cool, dry place away from direct sunlight.
- Refrigerate in summer months.
Ordering & Payments
4 questionsWe accept a wide range of payment options:
- UPI — PhonePe, Google Pay, Paytm, BHIM
- Credit & Debit Cards — Visa, Mastercard, RuPay
- Net Banking — All major Indian banks
- Cash on Delivery (COD) — Available on eligible orders
All online payments are processed securely through Razorpay.
Yes, COD is available on eligible orders. A small COD handling fee may apply. COD availability depends on your pincode.
- Within 1 hour: WhatsApp us immediately — we may be able to modify before dispatch.
- After dispatch: Modification is not possible. You may initiate a return after delivery.
Add your items to the cart, then enter your code in the “Have a coupon?” field on the Cart page. The discount is instantly reflected. Only one coupon per order.
Shipping & Delivery
4 questionsWe deliver pan-India — to all states and union territories. We currently do not ship internationally.
| Zone | Region | Transit Time |
|---|---|---|
| Zone A | Metro cities | 3–5 business days |
| Zone B | Tier 2 & 3 cities | 5–7 business days |
| Zone C | Rural areas | 7–12 business days |
Once dispatched, you will receive a WhatsApp message with your tracking number and courier name. You can also go to My Orders in your account to view real-time status.
Orders of ₹499 and above qualify for FREE shipping across India. Applied automatically at checkout — no coupon needed.
Returns & Refunds
3 questions- Damaged or leaking products — Full refund or free replacement.
- Wrong product received — Free replacement at our cost.
- Change of mind — We do not accept returns for change of mind on food products.
All requests must be raised within 48–72 hours of delivery.
Take clear photos or a short video of the damaged jar and packaging. WhatsApp or email us with your order number and photos within 48 hours of delivery. We will dispatch a free replacement or process a full refund.
| Payment Method | Refund Timeline |
|---|---|
| UPI / Net Banking | 3–5 business days |
| Credit / Debit Card | 5–7 business days |
| COD | 5–7 business days via bank transfer |
My Account & Login
3 questionsWe use WhatsApp OTP login — no email or password needed! Enter your 10-digit mobile number, receive a 4-digit OTP on WhatsApp, and you are in. Your account is created automatically on first login.
- Check your internet connection (WhatsApp requires internet).
- Make sure WhatsApp is installed and active on your number.
- Wait 60 seconds and tap Resend OTP.
- If the issue persists, contact us for manual assistance.
Log in with WhatsApp OTP, then navigate to My Orders. Click any order to view details and download the invoice as a PDF.
Combos & Gift Hampers
2 questionsCombo packs and gift hampers are curated sets of our best pickles bundled at a special price. Perfect for gifting, trying multiple flavours, corporate gifting, or festive occasions.
Yes — WhatsApp us with the occasion, number of hampers, preferred products or flavour preferences, and budget per hamper. We will curate and quote a custom hamper within 24 hours.
Wholesale & Bulk Orders
2 questionsYes! We supply to grocery stores, restaurants, online resellers, corporate gift buyers, and event planners. WhatsApp or email us for wholesale pricing and minimum order quantities.
- Gift hampers — Minimum 10 hampers for custom branding.
- Corporate gifting — Minimum 25 units for personalised packaging.
WhatsApp us with your requirement for the most cost-effective option.
FSSAI & Food Safety
2 questionsYes — we are FSSAI licensed. FSSAI (Food Safety and Standards Authority of India) is the apex food regulatory body. Our FSSAI licence number is printed on every product label as required by law.
Your food safety is our highest priority.
- Contact us first — WhatsApp or email with photos and details. We resolve most issues within 24–48 hours.
- FSSAI Helpline — 1800-11-2100 (toll-free)
- Consumer Helpline — 1800-11-4000 / 14404
Still have a question?
We’re happy to help. Reach us on WhatsApp or email — we usually reply within a few hours.