🔒 256-bit SSL • PCI-DSS Level 1 • Powered by
Razorpay • RBI Regulated
Payment Information
All online payments are processed securely via Razorpay — India’s most trusted RBI-authorised payment gateway. We support UPI, Debit & Credit Cards, Net Banking, Wallets, EMI, and Cash on Delivery. We never store your card number, CVV, or UPI PIN.
📱 UPI — Instant & Free
💳 Cards — 3D Secure
🏦 Net Banking
💵 Cash on Delivery
📅 EMI & BNPL
Encryption
256-bit SSL
TLS 1.3
TLS 1.3
Certified
PCI-DSS
Level 1
Level 1
Card Data
Never Stored
By Us
By Us
Orders
Instant
Confirmation
Confirmation
📚 Table of Contents
🔒
Section 01
Overview & Payment Security Commitment
At Taste of Tradition, every rupee you pay is protected with the highest standards of digital security. All online payments are processed exclusively through Razorpay, an RBI-authorised Payment Aggregator. We do not see, receive, or store your card or UPI credentials at any point.
🏦
Our Five-Point Security Promise
• We never store your full card number, CVV, or UPI PIN — this
data goes directly to Razorpay’s encrypted servers.
• All transactions are protected with 256-bit SSL / TLS 1.3 encryption.
• Razorpay holds PCI-DSS Level 1 certification — the highest global standard for payment security.
• All card payments require RBI-mandated 3D Secure (OTP) authentication.
• We comply fully with RBI Payment Aggregator Guidelines 2020 and NPCI UPI standards.
• All transactions are protected with 256-bit SSL / TLS 1.3 encryption.
• Razorpay holds PCI-DSS Level 1 certification — the highest global standard for payment security.
• All card payments require RBI-mandated 3D Secure (OTP) authentication.
• We comply fully with RBI Payment Aggregator Guidelines 2020 and NPCI UPI standards.
✅ 256-bit SSL✅ PCI-DSS Level 1✅ 3D Secure OTP✅ RBI Regulated✅ No Card Data Stored✅ NPCI UPI Compliant
🌐
Section 02
Razorpay — Our Official Payment Gateway
All online payments on Taste of Tradition are processed exclusively through Razorpay Software Private Limited, an RBI-authorised Payment Aggregator headquartered in Bangalore, India. Trusted by 8 million+ Indian businesses.
💳
Razorpay Software Private Limited
RBI-Authorised Payment Aggregator • PCI-DSS Level 1
• CIN: U72200KA2013PTC097389 • Bangalore, India
🏦
RBI Licence
Authorised Payment Aggregator under PA-PG
Guidelines, 2020
🌟
Security Standard
PCI-DSS Level 1 Certified — highest global
card data standard
🔒
Encryption
256-bit SSL / TLS 1.3 — end-to-end
transaction security
🧠
Fraud Detection
AI-powered real-time fraud screening on every
transaction
📱
3D Secure
OTP / 3DS2 mandatory for all card payments (RBI
mandate)
🇮🇳
Data Residency
All payment data stored in India — fully RBI
compliant
✔️ Visa✔️
Mastercard✔️ RuPay✔️ Amex✔️ UPI✔️ Net Banking (100+ banks)✔️
Wallets✔️ EMI✔️
BNPL
ℹ️
Why Razorpay?
Razorpay is trusted by Zomato, CRED, BookMyShow, and 8 million+
businesses. As an RBI-regulated entity, Razorpay is legally obligated to protect your
payment data. We partner with them so you get bank-grade security on every order —
regardless of your order size.
💳
Section 03
All Accepted Payment Methods — At a Glance
Choose from multiple payment options at checkout. No hidden fees on any online payment method — we bear the gateway charges on your behalf.
📱
UPI
Instant • Zero charges • Recommended
💳
Debit Cards
3D Secure OTP • All Indian banks • No surcharge
💸
Credit Cards
3D Secure OTP • EMI available • No surcharge
🏦
Net Banking
Bank redirect • Real-time confirmation • No surcharge
💜
Wallets
Full order value must be in wallet • Instant refund back
💵
Cash on Delivery
Pincode-based availability • Full rules in Section 07
💰
No Payment Gateway Surcharge
We do not charge any transaction fee or processing
surcharge on UPI, Debit Cards, Credit Cards, Net Banking, or Wallets. The only
additional charge on an order is the COD handling fee (₹29–₹49) for
Cash on Delivery orders. Razorpay’s platform fees are absorbed by us.
📱
Section 04
UPI Payments — Instant & Recommended
UPI is our recommended payment method for fastest order confirmation, zero cost, and easy refunds. Powered by NPCI and regulated by RBI.
| Detail | Information |
|---|---|
| Supported Apps | Google Pay, PhonePe, Paytm UPI, BHIM, Amazon Pay UPI, and any bank UPI app |
| Transaction Limit | Up to ₹1,00,000 per transaction (NPCI standard); higher on select bank accounts |
| Processing Time | Instant — typically 5–30 seconds |
| Extra Charges | None — absolutely free, no surcharge |
| Authentication | Your UPI PIN (known only to you; never shared with us or Razorpay) |
| Refund Timeline | Instant to 5–7 business days depending on your bank |
⚠️
UPI Payment Tips — Read Before Paying
• Ensure your UPI ID is correct before confirming.
• Do not close the browser during UPI payment — wait for the redirect.
• If your UPI app shows “Pending”, wait 30 minutes before retrying — most auto-resolve.
• Never share your UPI PIN with anyone, including our team or Razorpay.
• If money was debited but order not confirmed → see Section 11 immediately.
• Do not close the browser during UPI payment — wait for the redirect.
• If your UPI app shows “Pending”, wait 30 minutes before retrying — most auto-resolve.
• Never share your UPI PIN with anyone, including our team or Razorpay.
• If money was debited but order not confirmed → see Section 11 immediately.
💳
Section 05
Debit & Credit Card Payments
All debit and credit card transactions use 3D Secure (OTP) authentication as mandated by the Reserve Bank of India. We accept all major networks.
| Card Type | Networks | OTP | EMI | Surcharge |
|---|---|---|---|---|
| Debit Cards | Visa, Mastercard, RuPay, Maestro | ✅ Mandatory | Select banks | None |
| Credit Cards | Visa, Mastercard, RuPay Credit, Amex, Diners Club | ✅ Mandatory | ✅ Available | None |
| International Cards | Visa, Mastercard (international use enabled) | ✅ Required | ❌ Not available | None from us |
🔒 How Your Card Data is Protected
❌
We Never See
Your full card number, CVV, or expiry
date. This goes directly to Razorpay’s encrypted servers, never through ours.
🔒
Tokenisation (RBI 2022)
If you save a card for
future orders, Razorpay stores only a secure token (not your actual card number) per
RBI’s Card-on-File Tokenisation mandate.
📱
OTP / 3DS2
Every card transaction triggers an OTP
from your bank. This extra authentication step is RBI-mandated and prevents
unauthorised card use.
🧠
AI Fraud Check
Razorpay’s AI engine screens
every transaction for fraud signals in real-time. Suspicious transactions are
auto-blocked before processing.
🚨
Card Fraud Warning — Read This
If anyone calls or messages you claiming to be from Taste of
Tradition or Razorpay and asks for your card number, CVV, OTP, or PIN
— this is a scam. We and Razorpay will NEVER ask
for this information. Hang up immediately and report to Cyber Crime Helpline:
1930.
🏦
Section 06
Net Banking & Digital Wallets
Net Banking: Pay via your bank’s secure online portal. You are redirected to your bank’s website, then automatically returned to our confirmation page after authentication. We support 100+ Indian banks via Razorpay.
| Bank | Status | Redirect Time |
|---|---|---|
| State Bank of India | ✅ Available | 10–30 seconds |
| HDFC Bank | ✅ Available | 5–20 seconds |
| ICICI Bank | ✅ Available | 5–20 seconds |
| Axis Bank | ✅ Available | 5–20 seconds |
| Kotak Mahindra Bank | ✅ Available | 10–30 seconds |
| Punjab National Bank | ✅ Available | 15–45 seconds |
| Bank of Baroda | ✅ Available | 15–45 seconds |
| Union Bank of India | ✅ Available | 15–45 seconds |
| 50+ Other Banks | ✅ Available via Razorpay | Varies by bank |
Digital Wallets: Pay using pre-loaded wallet balance. The wallet must have sufficient balance for the full order amount. Partial wallet + other method combo is not supported.
| Wallet | Status | Max Balance Limit | Refund |
|---|---|---|---|
| Paytm Wallet | ✅ Available | ₹10,000 (Full KYC: ₹1 lakh) | Back to Paytm (instant) |
| Amazon Pay | ✅ Available | ₹10,000 | Back to Amazon Pay |
| Mobikwik | ✅ Available | ₹10,000 (Full KYC: ₹1 lakh) | Back to Mobikwik |
| Freecharge | ✅ Available | As per issuer | Back to Freecharge |
💵
Section 07
Cash on Delivery (COD) — Complete Rules
💵
Cash on Delivery (COD) — Full Policy
Please read all rules before selecting COD at checkout
| Rule | Details |
|---|---|
| COD Availability | Available for select pincodes. Shown at checkout if your pincode is eligible. Subject to change without notice. |
| COD Handling Fee | ₹29–₹49 per order (displayed at checkout). This fee covers the added cost of cash collection and is non-refundable. |
| Minimum COD Order | ₹299 — COD not available below this amount. |
| Maximum COD Order | ₹3,000 — Orders above this require prepaid payment. |
| COD Advance Payment | An advance of 10%–70% of order value (or ₹50–₹500, whichever applies) is collected at order placement via Razorpay to confirm COD orders. This advance is adjusted against the final delivery balance. |
| Remaining Balance | Pay the balance in cash only to the delivery agent at doorstep. Keep exact change ready — agents may not carry change for large notes. |
| Delivery Receipt | Always demand and retain the delivery receipt from the agent. This is your proof of delivery and payment. |
| COD Restriction — New Accounts | First-time buyers may have COD limited to ₹1,500 maximum. |
🚨
COD Advance — Non-Refundable on Refusal
If you refuse to accept a COD delivery without a valid reason
(damaged product, wrong item, etc.):
• The COD advance is non-refundable.
• Shipping and handling costs incurred are not refunded.
• Your account may be restricted to prepaid orders only after repeated refusals.
• Valid reasons for refusal (damaged seal, wrong product, tampered packaging) are fully supported — see our Return Policy.
• The COD advance is non-refundable.
• Shipping and handling costs incurred are not refunded.
• Your account may be restricted to prepaid orders only after repeated refusals.
• Valid reasons for refusal (damaged seal, wrong product, tampered packaging) are fully supported — see our Return Policy.
⚠️
When COD is NOT Available
COD is unavailable for: Pincodes outside our network • Remote/inaccessible
areas • Accounts with repeated COD refusals • Orders during certain
sale periods • High-value orders above ₹3,000
💡
Why Prepaid is Better than COD
Prepaid orders receive priority processing, have
no COD fee, qualify for prepaid-exclusive discounts,
and have significantly lower delivery failure rates. If you’re concerned about
online payment safety — our payments are 100% secured by Razorpay and your money
is fully protected.
📅
Section 08
EMI & Buy Now Pay Later (BNPL)
For larger orders, we offer EMI and BNPL options via Razorpay. EMI is available on select debit and credit cards from participating Indian banks.
| Option | Available On | Min. Order | Tenure | Interest |
|---|---|---|---|---|
| Credit Card EMI | Visa, Mastercard, Amex credit (select banks) | ₹3,000+ | 3, 6, 9, 12 months | As per your bank (shown at checkout) |
| Debit Card EMI | HDFC, SBI, Axis, Kotak select debit cards | ₹3,000+ | 3, 6, 9 months | As per your bank |
| No Cost EMI | Select cards & promotional offers | ₹3,000+ | 3–6 months | Zero (we absorb the cost) |
| BNPL | Simpl, LazyPay (via Razorpay) | ₹500+ | 15 days or 3 months | As per BNPL provider terms |
ℹ️
EMI Disclaimer
EMI availability is shown dynamically at checkout based on your
card’s issuing bank and order value. Interest rates are set by your bank, not by
us. For EMI refunds (cancelled order): amount is credited back to your card and the EMI
is auto-cancelled — no extra charges from our end.
🛝
Section 09
How to Complete Your Payment — Step by Step
1
Add to Cart
Select Products & Review Cart
Browse our pickle collection, choose products &
quantities, add to cart. Review your cart summary before clicking “Proceed to
Checkout”.
2
Checkout
Enter Address & Check Pincode
Enter your complete delivery address. Your pincode is checked
against our delivery network. Shipping charges, COD availability, and delivery
timeline are displayed.
3
Choose Payment
Select Payment Method
Choose UPI, Card, Net Banking, Wallet, EMI, or COD. The final
order total (including COD fee if applicable) is displayed before you proceed. No
surprises at payment.
4
Secure Payment
Complete Payment on Razorpay’s Encrypted Page
You are redirected to Razorpay’s secure checkout. Enter
payment details here — not on our website. Cards receive an OTP from your
bank; UPI sends a collect request to your app.
5
Wait — Do NOT Refresh
Wait for Automatic Redirect (5–30 Seconds)
Do not close the tab, press back, or refresh
after payment. Wait for the automatic redirect to our Order Confirmation page.
Interrupting this step can cause payment issues.
✅
Confirmed!
Order Confirmed — SMS & Email Sent
You see the Order Confirmation page with your Order ID
(TOT-XXXXXX). An SMS is sent to your mobile and an email invoice to your registered
email address within 5–15 minutes.
⚠️
Never Refresh or Press Back During Payment
Interrupting the payment process (closing tab, pressing back, network
loss) can result in your bank debiting the amount but the order not being placed. If
this happens, wait 30 minutes before retrying, then check Section 11
(Failed Payments).
✅
Section 10
Payment Confirmation & Order Placement
Payment is confirmed only when you receive a formal Order ID (TOT-XXXXXX). Until then, the payment may be pending or failed. Here is what you receive on successful payment:
✅ What You Receive After Successful Payment
📱
Immediate SMS
Order ID + confirmation to your
registered mobile within 1–2 minutes of payment success
📧
Email Invoice
Detailed tax invoice emailed to your
registered address within 5–15 minutes
🇮🇳
Razorpay Receipt
Razorpay sends its own transaction
reference to your email/mobile — save this for records
🗓️
Order Dashboard
Order appears in “My
Orders” with status “Confirmed” or “Processing”
immediately
❓
Didn’t Receive Confirmation Within 30 Minutes?
1. Check spam/junk folder for the confirmation email.
2. Check “My Orders” on our website — may have confirmed successfully.
3. Check bank/UPI app to confirm if money was actually debited.
4. If debited but no order → contact us immediately (Section 17) with your payment reference number.
2. Check “My Orders” on our website — may have confirmed successfully.
3. Check bank/UPI app to confirm if money was actually debited.
4. If debited but no order → contact us immediately (Section 17) with your payment reference number.
❌
Section 11
Failed Payments — Causes, Money Status & What to Do
A failed payment means your transaction did not complete. If money was debited but no order was placed, it is typically a payment gateway timeout — your money is NOT lost. Here is exactly what happens and what you should do:
1
Failure Occurs
Payment Times Out or Shows Error
You see an error, browser times out, or you are not
redirected to our confirmation page. Your bank/UPI app may show
“Pending” or “Debited”.
2
Wait 30 Minutes
Auto-Resolution Window
Most payment timeouts auto-resolve within 30 minutes —
either the order confirms or money returns automatically. Do NOT retry
payment during this window. Multiple retries create multiple holds.
3
Check Status
Verify Bank Statement & Order Dashboard
After 30 minutes: check your bank/UPI app for the transaction
status AND check “My Orders” on our website. If order shows
“Confirmed” — all is well. If money debited and no order →
Step 4.
4
Contact Us
Share Payment Reference — We Coordinate with Razorpay
WhatsApp or email us with: payment reference
number (from bank/UPI app) • amount & time of
debit • payment method • registered
mobile/email. We coordinate with Razorpay and initiate refund within
2–7 business days if the money was not received by us.
| Failure Reason | Money Status | Action Required |
|---|---|---|
| Incorrect OTP (3 attempts) | Not debited | Retry payment with correct OTP |
| Insufficient Balance | Not debited | Add funds and retry |
| Bank Server Timeout | Hold; auto-returns in 5–7 days | Wait; contact bank if not returned in 7 days |
| UPI Request Expired | Not debited | Retry; ensure good internet |
| Daily Limit Exceeded | Not debited | Use different method or next day |
| Gateway Timeout | May be debited; auto-refund 5–7 days | Contact us with payment reference |
| Browser Closed Mid-Payment | May be debited; auto-return 5–7 days | Contact us immediately |
| Network Lost During Payment | May be debited; auto-return 5–7 days | Check bank app; contact us if debited |
💰
Where Does Debited Money Go in a Failed Payment?
In a failed payment where money was debited: the funds are held by
Razorpay or your bank — never by us. We do not receive money from
failed transactions. The amount auto-returns to your source within 5–7
business days. If it doesn’t return, contact us and we will escalate
to Razorpay on your behalf at no charge.
🔄
Section 12
Duplicate & Double Charge — Full Resolution Policy
A double charge means your account was debited twice for the same order. This is rare but can occur due to network errors during payment processing. We resolve all double-charge complaints within 2 business days.
🔄 How to Report a Double Charge — 4 Steps
📸
Step 1 — Screenshot
Take a screenshot of your bank
statement / UPI history showing both debits for the same amount on
the same day with different transaction IDs.
💬
Step 2 — Contact Us
WhatsApp or email us with the
screenshot, both transaction reference numbers, your Order ID, and registered
mobile/email.
⏰
Step 3 — 24-Hour Verification
We verify both
charges with Razorpay within 24 hours. Once confirmed as a
duplicate, we initiate an immediate refund for the extra charge.
💰
Step 4 — Refund Processed
The duplicate amount is
refunded to your original source within 2–5 business days.
Written confirmation sent to you.
⚠️
Contact Us Before Raising a Bank Chargeback
Filing a chargeback without contacting us first creates a lengthy
30–90-day bank dispute process. We resolve double-charge complaints in 2 business
days. Contact us first — it’s faster and simpler for everyone.
💰
Section 13
Refund Timelines by Payment Method
Refunds go back to the same payment source used for the original transaction. Timelines start from the date we initiate the refund (after approval), not the date you raised the request.
📱
UPI
Instant
to 5–7 Days
Most UPI refunds are instant. Delays depend on your
bank’s processing.
💳
Debit Card
5–7
Business Days
Refunded to the bank account linked to your debit card.
💸
Credit Card
7–10
Business Days
Appears as a credit on your statement; may reflect in next
billing cycle.
🏦
Net Banking
5–7
Business Days
Direct NEFT/IMPS transfer to your bank account.
💜
Wallets
Instant
to 3 Days
Returned to same wallet (Paytm, Amazon Pay, etc.).
💰
Store Credit
Instant
Valid 12 Months
If you choose store credit, added instantly to your account.
⏰
Total Refund Time = Approval Time + Bank Processing Time
If your refund is not credited within the stated timeline after
initiation, contact us and we will provide the Razorpay Refund Reference
Number so you can track it with your bank directly. We never withhold
approved refunds.
⚖️
Section 14
Payment Disputes & Chargebacks
A chargeback is when your bank reverses a transaction on your behalf. You always have this right, but we strongly recommend contacting us first — we resolve valid claims in days, not the 30–90 days a bank chargeback takes.
| Dispute Type | Best First Step | If Still Unresolved |
|---|---|---|
| Money debited, no order | Contact us with payment reference — resolved in 5–7 days | Raise dispute with bank; then RBI Ombudsman: 14440 |
| Double charge | Share bank screenshots — resolved in 2 business days | File chargeback for the duplicate amount only |
| Fraud / Unauthorised charge | Report to bank immediately to freeze; then contact us | Cyber Crime: 1930 • RBI Ombudsman: 14440 |
| Refund not received | Contact us for Razorpay Refund Reference No. | Bank dispute for credit reversal; RBI Ombudsman |
| Product not delivered | Check tracking → Contact us → Grievance Officer | NCH: 1800-11-4000 • edaakhil.nic.in |
🏦
How a Chargeback Works
When you file a chargeback, your bank notifies Razorpay, who notifies
us. We have 7–14 days to respond with evidence. If your claim is valid, the bank
reverses the transaction. This process takes 30–90 days.
Contacting us directly resolves most disputes in 2–7 days — much faster.
🔰
Section 15
Payment Security Tips — Do’s & Don’ts
✅ SAFE Practices
✅Always verify the URL is
tasteoftradition.in before entering any payment details
✅Look for the 🔒
HTTPS padlock in your browser before paying
✅Pay via UPI or
Debit Card for maximum safety and easy reversibility
✅Save the Razorpay
payment reference number after every successful transaction
✅Keep bank SMS
notifications enabled to detect any unauthorised activity
instantly
✅Use a secure
private Wi-Fi network when making payments — avoid public
Wi-Fi
✅Contact us
immediately if you notice any unrecognised charge linked to our
website
❌ NEVER Do These
❌Never share OTP,
UPI PIN, card CVV, or net banking password with anyone —
including people claiming to be from us or Razorpay
❌Never pay on a
WhatsApp link sent claiming to be from us — we send no
payment links via WhatsApp
❌Never install
screen-sharing apps (AnyDesk, TeamViewer) for “payment
help” from anyone
❌Never respond to
a UPI “Collect Request” from an unknown merchant
— we collect only via our checkout, never via collect requests
❌Never retry
payment multiple times without waiting 30 minutes — creates
multiple holds
❌Never pay via
NEFT/IMPS to a personal bank account claiming to be ours — we
never ask for bank transfers outside checkout
❌Never pay via
Google Pay / PhonePe QR code sent to you via chat — our only
payment channel is our website checkout
🚨
How to Spot a Taste of Tradition Payment Scam
We will NEVER: Call you asking for OTP, card
details, or PIN • Send a personal bank account to pay into • Ask you to
install any app • Request payment via WhatsApp link or QR • Offer a
“special discount” for paying via an external link.
If you receive any such request — it is a scam. Report immediately: Cyber Crime Helpline: 1930 • RBI Ombudsman: 14440.
If you receive any such request — it is a scam. Report immediately: Cyber Crime Helpline: 1930 • RBI Ombudsman: 14440.
🏛️
Section 16
Government Helplines for Payment Issues
You have the legal right to approach any government authority at any time — even without contacting us first. Below are all relevant authorities for payment-related issues:
🇮🇳
Government of India — Payment & Consumer Protection
Helplines
All toll-free • Use these if we fail to resolve your
issue
🏦
Payment Disputes — Primary Helpline
RBI Integrated Ombudsman — Reserve Bank of India
For: Money debited but order not placed • Refund not
received • Unauthorised transactions • UPI disputes • Payment
gateway fraud • Double charges. File online for fastest resolution. Covers
all RBI-regulated entities including Razorpay.
📞 14440
Toll-free • cms.rbi.org.in
📱
UPI-Specific Disputes
NPCI — National Payments Corporation of India
For: Failed UPI transactions • UPI fraud • Money
debited but not credited • Incorrect UPI transfer. Raise a dispute in your
UPI app first; escalate to NPCI if your app provider doesn’t resolve
within 48 hours.
🔒
Online Fraud & Cyber Crime
National Cyber Crime Reporting Portal — MHA, Govt.
of India
For: Online payment fraud • Phishing • Identity
theft • Fake payment requests • Anyone impersonating Taste of
Tradition or Razorpay. Report immediately — faster reporting = higher
chance of fund recovery.
📞 1930
24x7 • cybercrime.gov.in
🗣️
Consumer Complaints
National Consumer Helpline (NCH) — Ministry of
Consumer Affairs
For: Payment-related consumer complaints • Refund
denial by e-commerce • Unfair trade practices related to payment •
Non-delivery after payment received.
📞 1800-11-4000
📞 14404
Toll-free • Mon–Sat,
9:30AM–5:30PM • consumerhelpline.gov.in
💻
Online Consumer Court
e-DAAKHIL — Consumer Dispute Redressal Commission
Portal
File a formal case at District / State / National Consumer
Commission if payment disputes are not resolved. Free for cases up to ₹50 lakh.
100% online, no lawyer required for small claims at district level.
📧
Section 17
Contact Us for Payment Help
| Channel | Contact | Best For | Hours | Response |
|---|---|---|---|---|
| +91 6284776780 | Failed payment, double charge, COD queries, sending screenshots | Mon–Sat 9AM–7PM | 1–4 hours | |
| [email protected] | Refund status, dispute docs, escalations | 24x7 received | Within 24 hrs | |
| 📞 Phone | +91 6284776780 | Urgent payment issues, suspected fraud | Mon–Sat 10AM–6PM | Same call |
📝
Always Include These When Contacting for Payment Help
1. Your registered mobile number or email address
2. Order ID (TOT-XXXXXX) or Razorpay Payment Reference Number
3. Amount debited and date/time of transaction
4. Payment method used (UPI / Card / Net Banking)
5. Screenshot of bank statement or UPI app showing the debit
Subject line format:
2. Order ID (TOT-XXXXXX) or Razorpay Payment Reference Number
3. Amount debited and date/time of transaction
4. Payment method used (UPI / Card / Net Banking)
5. Screenshot of bank statement or UPI app showing the debit
Subject line format:
Payment
Issue — [Order ID or Ref No] — [Your Name]
Payment Issue? We’re Here to Help.
Reach out via WhatsApp or email — most payment issues resolved
within 24 hours.
Taste of Tradition • FSSAI Certified • Rupnagar, Punjab, India
Payments processed by Razorpay Software Pvt. Ltd. • RBI-Authorised Payment
Aggregator
For payment fraud: Cyber Crime: 1930 • For payment disputes: RBI
Ombudsman: 14440 • For consumer complaints: NCH:
1800-11-4000
Last updated: October 2026