Terms & Conditions

These Terms & Conditions (“Terms”) constitute a legally binding agreement between you (“Customer,” “User,” or “You”) and Taste of Tradition (“we,” “us,” or “our”), governing your use of our website and all purchases made through it.

These Terms apply to all visitors, registered users, and customers who purchase from our website. They supersede any prior agreements, representations, or understandings.

Taste of Tradition is a family-run, home-based food brand originating from Rupnagar, Punjab, India. We specialise in authentic, small-batch homemade pickles (achar), traditional Indian foods, chutneys, murabba, and festive & seasonal food collections.

Our product catalogue includes, but is not limited to:

• Homemade Pickles (Achar): Mango, Lemon, Mixed, Chilli, Garlic, Amla, and more — in multiple weight variants.
• Traditional Indian Foods: Chutneys, Murabba, Papad, and other authentic recipes passed down through generations.
• Festive & Seasonal Collections: Limited-edition gift hampers, combo packs, and special offerings available during festive seasons (Diwali, Holi, Baisakhi, etc.).
• Combo & Gift Hampers: Curated assortments ideal for personal gifting, corporate gifting, and wedding favours.

Product availability is subject to seasonality and stock. We reserve the right to modify, discontinue, or substitute any product at our discretion without prior notice.

• All products are prepared in a clean, hygienic home kitchen following strict food safety protocols.
• No industrial machines are used — every product is handcrafted in small batches to preserve taste, texture, and authenticity.
• We use zero artificial preservatives. Natural preservatives such as salt, mustard oil, vinegar, and spices are used as appropriate to the recipe.
• All jars are properly sealed, labelled, and packaged to prevent contamination and ensure safe transit.
• Shelf life and storage instructions are printed on every jar. Please adhere to them for optimal taste and safety.
• Customers with specific allergies or dietary restrictions (e.g., nut allergies, gluten sensitivity) are advised to read product descriptions carefully before ordering, as cross-contamination in a home kitchen environment cannot be entirely ruled out.

We make no guarantees that our products are suitable for individuals with specific medical conditions. Please consult a physician if you have concerns about ingredients or allergens.

You may browse our website as a guest, but to place orders, track shipments, and access your order history, you are required to register an account or provide your details at checkout.

When registering, you agree to:

• Provide accurate, current, and complete information.
• Maintain and promptly update your account information to keep it accurate and current.
• Keep your password confidential and not share it with any third party.
• Be responsible for all activities that occur under your account.
• Notify us immediately of any unauthorised use of your account at [email protected].

We reserve the right to suspend or terminate accounts that violate these Terms, provide false information, engage in fraudulent activities, or misuse our platform.

We take the privacy of your personal information seriously. The data you provide — including your name, mobile number, email address, and delivery address — is collected solely to fulfil and manage your orders and to communicate with you.

You have the right to request access to, correction of, or deletion of your personal data at any time. To exercise these rights, write to us at [email protected]. We will respond within 7 working days.

By registering on our website, placing an order, or providing your contact details, you agree to receive the following types of communications from Taste of Tradition via SMS, WhatsApp, and Email:

• All prices displayed on our website are in Indian Rupees (INR / ₹) and are inclusive of applicable GST (Goods & Services Tax) unless explicitly stated otherwise.
• Prices are subject to change without prior notice. However, the price applicable at the time of order confirmation will be honoured.
• Shipping charges, if applicable, are shown separately at checkout. Free shipping is available on orders above ₹499.
• For COD (Cash on Delivery) orders, an additional COD handling charge may apply and will be displayed before checkout confirmation.
• GST invoices are generated automatically for every order and can be downloaded from your account or sent via email upon request.
• We do not currently accept payment in foreign currencies. All transactions are processed in INR.

In the event of a pricing error on the website (e.g., a product listed at ₹0 or an obviously incorrect price due to a technical glitch), we reserve the right to cancel such orders and issue a full refund without further obligation.

Placing an item in your cart does not constitute a confirmed order. An order is confirmed only after one of the following:

• Successful payment completion via an online payment method (UPI, Card, Net Banking, Wallet).
• Successful collection of the COD advance payment and our acceptance of the order.
• Receipt of an Order Confirmation message from us via WhatsApp or Email containing your unique Order Number (e.g., TOT-2026-XXXXX).

We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, unavailability of stock, errors in product descriptions or pricing, or inability to process payment. In such cases, a full refund will be issued promptly.

We accept the following payment methods:

All online payments are processed through a secure, encrypted payment gateway. In case of payment failure or timeout, please verify your bank/UPI app before retrying, to avoid duplicate charges. If duplicate charges occur, contact us immediately and we will investigate and resolve within 3–5 working days.

We offer Cash on Delivery (COD) as a payment option for eligible pincodes across India. To confirm and process a COD order, a partial advance payment is collected upfront via UPI, bank transfer, or any other online method before dispatch.

The remaining balance (order total minus advance paid) is collected in cash at the time of delivery. Please ensure you have the exact remaining amount ready at the time of delivery, as our courier partners may not carry change.

To request a cancellation before shipment, contact us immediately via WhatsApp at +91 6284776780 or email [email protected] with your Order Number. We will process cancellations on a best-effort basis during working hours only.

We also reserve the right to cancel any order due to stock unavailability, suspected fraud, incorrect pricing, or inability to deliver to your pincode, with a full refund issued to the original payment method.

• All orders are dispatched within 1–2 business days from the date of order confirmation from our facility in Rupnagar, Punjab.
• Estimated delivery timelines vary by location and are indicative, not guaranteed. Delays caused by courier operations, natural events, public holidays, or factors outside our control are not grounds for cancellation or refund.
• A tracking number (AWB) will be shared with you via WhatsApp/SMS/Email once your order is dispatched. You can track your shipment directly on the courier partner's website.
• Free shipping is available on orders above ₹499. A flat shipping fee applies to orders below this threshold and will be displayed at checkout.
• We currently ship pan India. Delivery may not be available for certain remote pincodes. Pincode serviceability is checked at checkout.

Delivery estimates begin from the date of dispatch, not the date of order placement. Business days exclude Sundays and public holidays.

A delivery is considered “failed” when the courier partner is unable to deliver the package after one or more delivery attempts. This can occur due to reasons including: customer unavailable, incorrect/incomplete address, pincode access issues, customer refusing delivery, or gated community restrictions.

We are not liable for failed deliveries caused by incorrect information provided by the customer. Once a shipment is marked “Delivered” by the courier partner, the order is considered complete.

1. Contact us within 48 hours of delivery via WhatsApp or email with your Order Number.
2. Share clear photographs and/or a video showing the damaged jar, broken glass, leakage, or incorrect product. The outer packaging must also be visible.
3. Our team will review your claim within 24–48 working hours.
4. If approved, we will offer either a replacement shipment or a refund to your original payment method within 5–7 working days.
5. Approved refunds for prepaid orders are credited to the original payment source. COD orders approved for refund will receive a bank transfer/UPI refund.

Claims raised after 48 hours of delivery will not be entertained, except in extraordinary circumstances at our sole discretion.

We welcome honest, genuine reviews from verified purchasers. By submitting a review, rating, photograph, or any content on our website, you:

• Confirm that the review reflects your genuine, first-hand experience with the product.
• Grant Taste of Tradition a non-exclusive, royalty-free, perpetual licence to display, share, or reproduce your review and associated images across our website, social media, and marketing materials.
• Agree not to post defamatory, offensive, false, or misleading content.

All reviews are subject to moderation. We reserve the right to approve, reject, or remove reviews that violate our content guidelines, are suspected to be fraudulent, or contain inappropriate content. We do not edit the substance of approved reviews.

All content on this website — including but not limited to the brand name “Taste of Tradition,” logo, product photographs, product names, recipes, blog content, page designs, and graphic elements — is the exclusive intellectual property of Taste of Tradition and is protected under applicable Indian and international copyright, trademark, and intellectual property laws.

• You may not copy, reproduce, distribute, publish, or commercially exploit any content from this website without our prior written consent.
• You may share links to our product pages or blog posts for personal, non-commercial purposes.
• Unauthorised use of our brand name, logo, or product imagery for commercial purposes constitutes infringement and will be pursued legally.

• Our website and products are provided “as is” without warranties of any kind, express or implied, except as specifically stated in these Terms.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.
• Our total liability to you for any claim arising from a purchase shall not exceed the amount actually paid by you for the specific order giving rise to the claim.
• We do not guarantee uninterrupted or error-free website availability. Scheduled maintenance, technical issues, or circumstances beyond our control may cause temporary downtime.
• Third-party links on our website (courier tracking pages, payment gateways, etc.) are provided for convenience. We are not responsible for the content or privacy practices of third-party websites.
• Delivery timelines are estimates and not guarantees. We are not liable for delays caused by courier partners, weather, strikes, floods, pandemics, government actions, or any force majeure event.

Before initiating any legal proceeding, we encourage you to first contact us to resolve the matter amicably. Most disputes can be resolved quickly through direct communication via WhatsApp or email within 48–72 working hours.

• In case of unresolved disputes, customers may also approach the appropriate Consumer Forum under the Consumer Protection Act, 2019.
• Online complaints may be filed via the National Consumer Helpline at 1800-11-4000 or via consumerhelpline.gov.in.

We reserve the right to revise, update, or modify these Terms & Conditions at any time, at our sole discretion, without prior notice. Any changes will be effective immediately upon posting to this page, with the “Last Updated” date revised accordingly.

Your continued use of our website or placement of an order after any modifications constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically to stay informed of any updates.

For material changes that significantly affect your rights or obligations, we will make reasonable efforts to notify registered users via email or WhatsApp.

For any questions, concerns, or clarifications regarding these Terms & Conditions, your order, returns, refunds, or any other matter, please reach out to us through the following channels: